How do I set up the AIEA Hub for the first time? ▼
Plug the AIEA Hub into any power outlet and download the AIEA app. The app will auto-detect the Hub on your Wi-Fi network. Follow the 3-step setup wizard — it takes under 5 minutes. The Hub will then scan for compatible devices automatically.
Which devices are compatible with AIEA? ▼
AIEA works with 150+ brands including Philips Hue, Nest, Ecobee, Sonos, Amazon Echo, Apple HomeKit, Syska, Havells, and most Zigbee/Z-Wave/Wi-Fi smart devices. Check our full compatibility list in the app under Settings → Integrations.
Does AIEA work without internet? ▼
Yes — local control works even without internet. Your automations and device controls continue to function on your home network. Cloud features like remote access and AI energy reports require internet connectivity.
How does the AI energy optimisation actually work? ▼
AIEA's energy engine monitors all your devices in real time. It learns your usage patterns over 7 days, then creates smart schedules — like turning off the AC when no one's home, dimming lights after 10 PM, and pre-cooling before peak tariff hours. Average savings are 25–32%.
Is my home data safe and private? ▼
Absolutely. All data is end-to-end encrypted. We never sell or share your data with third parties. Your home activity logs are stored locally on your Hub and optionally backed up to our encrypted servers. You can delete all data at any time.
Can I cancel my subscription anytime? ▼
Yes, no lock-in. Cancel anytime from your account settings. You'll continue to have access until the end of your billing period. We also offer a 14-day free trial on all paid plans — no credit card required to start.
How do I contact support? ▼
Reach us at support@aieasmarthome.io or call +91 9090441918 (Mon–Sat, 9 AM–7 PM IST). Premium plan customers get priority support with a 2-hour response guarantee.